The Challenge
Client : AWASR
Headquarters : Oman
Industry : Broadband & ISP
Products and Services Fibernet, Lased Line, Ethernet & Broadband
Employees : 100+
Revenue : $15.6 million
Headquarters : Oman
Industry : Broadband & ISP
Products and Services Fibernet, Lased Line, Ethernet & Broadband
Employees : 100+
Revenue : $15.6 million
The Solution
Objectives
- To implement & manage AWSAR SAP S4HANA BRIM solution
- To improve billing & invoicing process
- To implement dynamic product modelling to support quick launch of offerings
- Enable charging and rating for any service – postpaid, prepaid, or hybrid – on a single platform, including online
- Integrate with omnichannel such as IVR, SAP Sales, SAP Services, Payment Gateway
- Have a single point of customer & financial management
Why SAP
- World-class functionality of the SAP BRIM solution and the SAP Customer Relationship Management (SAP CRM) application
- Deep industry experience
- Financial Accounting integrated with SAP S4 HANA
Resolution
- Launch of new products, bundles & offers)
- Business Process Automation
- Technical Operations Automation
- Handling Customer Financial Care
- Integrations with Omnichannel
- Transparent Billing, Invoicing & Financial Accounting processes
Benefits
- Improved the Billing & Invoicing
- Faster Launch of Products & Offers
- Improved Financial Care
- Dedicated Managed Services Support Team
Business Benefits
- 80 % Improvement in Customer / Partner Billing & Invoicing process
- 80 % Faster launch of New Products & services
- 100 % Transparent Financial Accounting & Revenue Management
- 70 % Reduction in Customer escalations
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Practice
⚙️ SAP
Industry
Verso Altima India Pvt Ltd
Delivered through the
MatrixOne Platform
MatrixOne Platform
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