LINKNET – Digital Transformation

Objectives

• Facilitate the flow of information between all business functions inside the organization
• Enable charging and rating for any service – postpaid, prepaid, or hybrid – on a single platform, including online
• Offer converged products on unified accounts and reduce time to market for new offers
• Have a single point of customer & financial management

Why SAP

• World-class functionality of the SAP BRIM solution and the SAP Customer Relationship Management (SAP CRM) application
• Deep industry experience
• Financial Accounting integrated with SAP S4 HANA

Resolution

• Implemented SAP BRIM , which enables real-time charging and rating for services and all types of customers, and SAP CRM, which provides a 360-degree view of customer information and facilitates the information for business users
• Deployed third-party components from SAP partner Altima to enable an end-to-end process flow for all business functions

Benefits

• Improved the customer experience
• Reduced time to market for new products
• Increased Revenues through effective Billing & Collection Process
• Integrated Financial Accounting with S4 HANA

Business Benefits

70 % Improvement in Customer Experience 

100 % Coverage for prepaid and postpaid customers

100 % Transparent Financial Accounting & Revenue Management 

90 % Reduction in revenue loss